Issue: Unable to access GPS data

If your account includes location tracking follow these steps to be sure the app is collecting GPS data

1 Check "Location Tracking" in the Configure Momentary Parameters window on that participant's                 My Home page.

2 Ask the participant to "allow" location tracking when they first download the app.

3 Make sure iPhone users have location services turned on for mEMA specifically.

4 Make sure Android users have the location services on the device turned on.

Click here for an overview of all geolocation services

Click here to see information on all configuration options

If all the above settings are correct and there are still problems accessing data click here to submit a ticket to the help desk.