Best Practices for Device Maintenance


1. Upon setup allow all access to the mEMA app including:

  • Location Tracking
  • Audio Tracking
  • Even if you are not collecting this data the app still needs access in order to function properly. No data will be collected or monitored unless specifically set up by the research team.


2. Ask your participants to not allow automatic updates. 

  • Major updates to operating systems are sometimes released unannounced. In order to have the best continuous results please inform your participants to refuse automatic updates until we can confirm our most recent build is compatible. 
  • If you have unusual issues, for example if the app is closing unexpectedly, it could be from an incompatible update. Whenever you report this type of occurance please include the Operating System Version of the device as well as the Build Edition of the mEMA app. We'll be able to locate the potential issue much more quickly.