This feature allows you to program the mEMA System to automatically send you, or one of your team, an email whenever any of your participants select a specific response in any of your surveys. It is typically used for high-risk participants, for example, those who indicate a high likelihood of immediate self-harm. 


  1. Open the question that contains the trigger response
  2. Check the box "Triggers Message"
  3. Enter the condition. The condition is similar to setting up dependencies:
    1. The ID is set on the Question #
    2. The logical operator can be any of the following: 
      1. >, <, >=, <= 
  4. Enter the recipient's email address. Multiple email addresses can be entered, separated with a comma. 
  5. Enter a message or leave it this field blank and a default message will be sent.

6. Using any or all of the following codes the messages will be populated with the corresponding data values

[MEMA_CODE]:   The participants mobile code

[QUESTION_ID]:   The ID of this question

[QUESTION_TAG]:   The short text of the question

[ANSWER_ID]:   The ID of the selected answer

[ANSWER_TAG]:   The short text of the answer

[SCORE]:   The value of selected answer times the value of the question.

[DATE]:   The local date and time when the participant selected the answer.

[SURVEY_ID]:  The ID of the survey

[SURVEY_TAG]:  The short text/name of the survey


For example, you could type in the Message field:

"This is an automated notification for a momentary survey question by the participant with the mobile code: [MEMA_CODE]

The answer to the question [QUESTION_TAG] was [ANSWER_TAG] with a score of [SCORE] on [DATE]"


NOTE:

  • Email triggers works only for the following question types:
    • Single Selection
    • Discreet Slider
    • Drop Down
    • Range Type Integer

This video will give you an overview for setting up email triggers


Troubleshooting:
If you're not receiving the email, please check your inbox's SPAM folder. If the email is there, add support@mema.ilumivu.com to your contacts to prevent the notification emails from being marked as spam.


If the email is not in your SPAM folder, check with your IT department to see if it is being blocked by a firewall.