Issue: Survey is getting stuck

Click here for a guide on troubleshooting most issues

  1. Check that the download has competed fully. If the download did not complete then you will see that all the icons are not present in the survey. For example, if the checkboxes are not appearing and are replaced with a generic image icon then the download did not complete fully. Just go to the MY CODES screen and press download again.
  2. Look for any mistakes in the way dependencies have been set up. The "Check Dependencies" icon opens up a script that will highlight in red any mistakes in the flow of your questions and dependencies. 



    3. Are the analytics codes written properly? There should be only uppercase letters or numbers without spaces: UPPERCASE_LETTERS