mEMA App

Unable to Download App
Issue: Participant is unable to download the mEMA App 1 The mEMA app can be found through the android or apple App Store.      Search "mema"...
Fri, 6 Jan, 2017 at 5:33 PM
Unable to Sync to Mobile Code
Issue: Mobile Code is not Connecting to App 1 Make sure the device is connected to the internet by asking the participant to load any web page   2 ...
Sun, 8 Jan, 2017 at 1:39 PM
Survey Not Progressing on App
Issue: Survey is getting stuck Click here for a guide on troubleshooting most issues Check that the download has competed fully. If the download...
Sat, 25 Feb, 2017 at 9:51 AM
Mobile Code Appears to Reset Itself
Issue: App opens with mobile code 000 There is something in the current iOS that is causing this issue.  The mEMA Apple app sometimes opens on the Init...
Tue, 4 Apr, 2017 at 1:26 PM
Error on Download
If you receive a blank screen with a few characters at the top (see image) when you try to download, please do the following: Swipe the app closed R...
Tue, 11 Apr, 2017 at 11:45 AM
Blank White Screen
If at any point you see a blank white screen that doesn't offer any icons to press simply swipe the app closed and reopen it. 
Thu, 31 Aug, 2017 at 11:02 AM